Delivery & Returns

 

Delivery - UK only

If your order has been accepted, we will dispatch your order as quickly as possible Monday to Friday. Orders placed after 1pm on Fridays will be dispatched the following Monday. For any orders placed over the weekend, these will be processed the following Monday.

Royal Mail Fist Class - 1-2 Working Days - £5.00

Delivery outside the UK is not available.

Please ensure that your delivery address is correct. Orders that are returned because of an invalid address may be reshipped at your expense. After an order has been delivered to the correct delivery address, Hedy Grès cannot be held responsible for lost or stolen packages. Please note that we do not deliver to PO Box addresses.

Returns

You have 14 days from delivery to notify ceo@hedygres.com that you wish to make a return. Returns will only be accepted if the items are received in their original condition with the tags in place. No exchanges are available.

Please note, if you are returning an item and loss or theft occurs, Hedy Grès cannot be held responsible. Please ensure that you obtain additional insurance or use a signed for service for additional protection as the parcel will remain your responsibility until it reaches us. Please note we cannot refund shipping costs.